Charlotte Pups & Pals Frequently Asked Questions
Here is a list of Charlotte Pups & Pals frequently asked questions to provide you with an overview of our policies, procedures, pet services and rates. Please feel free to call, text or e-mail us with any additional questions you might have.
What areas do you service?
We keep our Charlotte service area compact so that our team is able to spend less time driving and more time focusing on caring for our clients pets. We provide dog walking and pet sitting services in Uptown, Elizabeth, Dilworth, South End, Sedgefield, Myers Park, Madison Park, South Park, Barclay Downs, Beverly Woods, Monteclaire, Huntingtowne Farms, and more!
(Zip Codes: 28202, 28203, 28207, 28209, 28210, 28211).
Do you work on holidays?
Yes. We are available for visits every day of the year.
How much do you charge?
Our rates are based on the pet services provided. Please see our Services & Rates. If you don't see a service listed, please ask.
Can I schedule a visit at a specific time?
Due to the nature of our work, visits are scheduled within a 2- 3 hour block of time. For example, our dog walking clients may schedule between 11:00-2:00 or 1:00-3:00. Our teams schedules can vary from day to day, so we can't guarantee a visit at a specific time within a time block.
I'm going to be out of town, how do I schedule care?
We offer in your home pet sit visits for all kinds of animals when their people are away. This means a pet sitter will visit your home several times a day and feed, walk, and play with your pets. We will spread the visits out to ensure your dogs stay on a reasonably normal routine for their feeding and potty breaks to avoid any discomfort.
We will not go longer than 12 hours in between the evening and morning visits for all house trained dogs. *Puppies and older dogs may require longer timed or additional visits to avoid accidents.
We only offer daily pet services for cats, rodents, rabbits and birds.
Are there any extra charges?
Our flat fee covers everything, with no additional charge for feeding, medications or multi-pet families. Our services are customizable so that you can choose the service length appropriate for your pets needs.
A small holiday fee applies to the day of, day before and day after a major holiday. This fee goes directly to your sitter.
What are my payment options?
Payment for services is requested to be made in full and is due by the date of first service. After your service is confirmed, you will receive an e-mail copy of your invoice and can pay securely online. We also accept cash and check payments if you prefer. Charlotte Pups & Pals is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Will I have the same pet sitter every time?
Because our Charlotte pet sitters are assigned by territory, you will have a team of 2 sitters and always have a backup. This provides you with the peace of mind that no matter what your pet services needs are (last minute, long term, etc.), your pets will always receive consistent care.
All of our pet sitters are experienced and have been thoroughly screened, reference and background checked and meet the highest standards of professional care. You will meet at least one (if not both) of your assigned pet sitters at the Meet & Greet, and can request to meet additional sitters if you would like for a nominal visit charge . If a sitter not present at the Meet is assigned, they will be accompanied by the owner or another sitter who attended the Meet. All information gathered during the Meet is shared with your assigned sitter so that they will be completely prepared to care for your pets while you're away.
What emergency plans do you have for weather?
Our dog walkers walk rain or shine, but will keep walks short in the event of a thunderstorm, high winds, extreme heat or other weather advisory. The rest of the visit time will be spent playing indoors.
In the unlikely event that your pet sitter is not able to complete your visit at the scheduled time due to inclement weather, we will contact you and work with you to come up with the best solution for your situation. We highly recommend that you provide a local emergency contact information in your profile in case you cannot be reached in an emergency (weather or otherwise).
How do you handle my keys?
We take your security very seriously. If access to your home requires keys, we request that you provide 3 keys during the initial visit. The keys are tagged in a way that identifies the key only to Charlotte Pups & Pals. Your full name or address is never attached to your keys. The first two keys are assigned to the pet sitters who will be performing your services. The third key is locked securely in our office in case a backup pet sitter is required for your scheduled service. You may see where your keys are located at any time by selecting the "Keys" tab in your online profile.
Are you insured?
Yes. We are insured and bonded, and are registered with the North Carolina Secretary of State.
Thank you for 15 Years!
We're celebrating 15 wonderful years of caring for your furry family members!