Here is a list of frequently asked questions to provide you with an overview of our policies, procedures, services and rates. Please feel free to call, text or e-mail us with any additional questions you might have.
We provide pet sitting services in Uptown, Elizabeth, Dilworth, South End, Sedgefield, Myers Park, Madison Park, South Park, Barclay Downs, Beverly Woods, Monteclaire, Huntingtowne Farms, and more!
(Zip Codes: 28202, 28203, 28207, 28209, 28210, 28211).
Yes. We are available for visits every day of the week, every day of the year.
Our rates are based on the services provided. Please see our Services & Rates. If you don't see a service listed, please ask.
We offer in home overnights or drop in visits for our clients when they're out of town. On an in home overnight, a petsitter will stay in your home with your pet(s) and keep them on their regular routine. The petsitter will sleep in your home. For drop-in visits, a pet sitter will visit your home (we recommend a minimum of 3 visits per day, most clients opt for 4) and feed, walk, and play with your pets. The pet sitter will not stay overnight in your home. Drop ins are charged at the standard per visit rate.
You can choose what length of services you need. Our flat fee covers everything, with no additional charge for feeding, medications or multi-pet families.
A small holiday fee applies to the day of, day before and day after a major holiday. This fee goes directly to your sitter.
If you require longer visits, we will be glad to discuss a service just for you. Our pet taxi service is also available for additional transport, errands, etc
Payment for services is requested to be made in full and is due by the date of first service. After your service is confirmed, you will receive an e-mail copy of your invoice and can pay securely online. We can also accept cash and check payments if you prefer. Charlotte Pups & Pals is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Because our sitters are assigned by territory, you will have a team of 2 sitters and always have a backup. This provides you with the peace of mind that no matter what your pet sitting needs are (last minute, long term, etc.), your pets will always receive consistent care.
All of our pet sitters are experienced and have been thoroughly screened, reference and background checked and meet the highest standards of professional care. You will meet at least one (if not both) of your assigned sitters at the Meet & Greet, and can request to meet additional sitters if you would like for a nominal visit charge or you can choose to meet your assigned sitter at the first visit. Please let us know at the Meet & Greet how you would prefer to proceed. If a sitter not present at the Meet is assigned, they will be accompanied by the owner or another sitter who attended the Meet. All information gathered during the Meet is shared with your assigned sitter so that they will be completely ready to care for your pets while you're away.
During holidays, we may need to split your visits among our sitters but you will be notified of that in advance of the service.
There is always a backup pet sitter available, however, in the unlikely event that your pet sitter is not able to complete your visit at the scheduled time, we will contact you and work with you to come up with the best solution for your situation. We highly recommend that you provide emergency contact information in your profile in case you cannot be reached in an emergency.
We take your security very seriously. If access to your home requires keys, we request that you provide 3 keys during the initial visit. The keys are tagged in a way that identifies the key only to Charlotte Pups & Pals. Your full name or address is never attached to your keys. The first two keys are assigned to the pet sitters who will be performing your services. The third key is locked securely in our office in case a backup pet sitter is required for your scheduled service. You may see where your keys are located at any time by selecting the "Keys" tab in your online profile.
Yes. We are insured and bonded, and are registered with the North Carolina Secretary of State.
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